After a chaotic presale that crashed Ticketmaster and led them to cancel the public on sale, Taylor Swift has released a statement addressing the ticketing fiasco for her Eras Tour. In an Instagram story, she writes that she and her team were assured that Ticketmaster could handle the demand for the shows. “It's truly amazing that 2.4 million people got tickets,” she writes, “but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.” Read her statement in full below.
Well. It goes without saying that I'm extremely protective of my fans. We've been doing this for decades together and over the years, I've brought so many elements of my career in house. I've done this SPECIFICALLY to improve the quality of my fans' experience by doing it myself with my team who care as much about my fans as I do. It's really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.
There are a multitude of reasons why people had such a hard time trying to get tickets and I'm trying to figure out how this situation can be improved moving forward. I'm not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It's truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.
And to those who didn't get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs. Thank you for wanting to be t here. You have no idea how much that means.
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